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  • Reporting Fraud

    If you think you are a victim to fraud, take action.  We take your security seriously and will investigate immediately!

    Received a Phishing Email?

    Does the email ask you to go to a website and verify personal information? If it does, do not provide it. Forward any suspicious emails to report_phishing@centralbancompany.com. We will not ask you to verify your personal information in response to an email.  After forwarding the email, you should delete it from your inbox.

    Received a Suspicious Phone Call or Text?

    The criminal leaves a message saying that your account has been deactivated or compromised and you should return their call immediately.  This type of ploy is called Vishing. The bad guys are hoping you will share your bank account, credit card or other personal information.  Call us to report this suspicious activity.

    Contact the Credit Bureaus

    If you have disclosed sensitive information in a phishing attack, you should contact the three national credit-reporting organizations and the Federal Trade Commission immediately to place a fraud alert on your name and identity. This will help prevent thieves from opening a new account in your name.  Here is the contact information for each bureau's fraud division:

    • Equifax
      P.O. Box 740250
      Atlanta, GA 30374
    • Experian
      P.O. Box 1017
      Allen, TX 75013
    • TransUnion
      P.O. Box 6790
      Fullerton, CA 92634
    • Report all suspicious contacts to the Federal Trade Commission at www.consumer.gov/idtheft icon-External-Link, or by calling 1.877.IDTHEFT (1.877.438.4338)

    File a Police Report

    Filing a police report will help authorities bring criminals to justice and will help authorities gain insight on how the crime was committed.

    Protect Your Personal Information

    Federal law now allows everyone to get one free copy of their credit report every year from the three primary agencies. To obtain your free report, visit http://www.annualcreditreport.comicon-External-Link. You should review your credit report regularly to ensure no one has opened a credit card in your name.

    We will never contact you asking for your User ID, Password, Secret Word, account numbers or credit/debit card numbers. If you are contacted by someone claiming to represent the bank requesting this information, please call your preferred branch using the published phone number and report the incident.