What if my card is lost or stolen?

Call us as soon as you realize your card is lost or stolen.  We will put an immediate restriction on the card so it can't be used. Lost or Stolen Customer Service is available 24 hours a day, 7 days a week.

To report a lost or stolen card, please use the contact phone numbers below.

Debit Cards

  • Personal: (855) 401-4599
  • Business: (855) 401-4599
  • Health Savings Account: (833) 232-4676
  • OutlookSM: (855) 401-4599

Credit Cards

  • Consumer: (800) 445-9272
  • World Mastercard®: (877) 907-7478 or (706) 644-4518 (collect)
  • World Elite Mastercard®: (877) 907-7480 or (706) 644-4687 (collect)
  • Small Business Mastercard®: (877) 864-6519
  • Business Mastercard®: (800) 472-1959
  • Commercial Mastercard® Multi Card: (800) 472-1959 or contact your company's card administrator

Prepaid Cards

  • Outlook℠ Prepaid: (855) 401-4599
  • Gift Card: (877) 757-5424
  • PayChekPLUS! Payroll: (866) 464-0330

We will send you a new card in the mail and you should receive it within 10 business days. Alternatively, Debit Cards are available at many instant issue locations in branch. Commercial MULTI cardholders can also contact their company’s card administrator for a new card.

Let us know when you are traveling by adding a Travel Notification to your debit card. This is our simple way of flagging your card to make sure you have access to your money while away.

If you think you are victim to fraud, click here to find out how to take action.

 

This card is issued by The Central Trust Bank pursuant to a license by Mastercard International Incorporated.
Mastercard is a registered trademark of Mastercard International Incorporated.
*Points have no expiration as long as the card is active and completes purchases on an annual basis.
+Cash back is provided in the form of a statement credit