Protecting Your Business From Mail Theft
Learn how to prevent mail fraud from happening to you.
Package theft and stolen mail can create problems that go beyond a missing delivery. For businesses, these crimes can lead to financial losses and the exposure of sensitive information. Understanding how mail fraud works can help you better protect both your company and your customers.
Understanding Mail Theft Fraud
Mail fraud occurs when criminals steal mail to obtain money, financial documents, or personal information. One of the most common schemes targeting businesses involves stolen checks. Fraudsters may take checks from the mail, use the account information to create counterfeit versions, or alter the original check before attempting to cash or deposit it.
The Impact of Package Theft
Package theft happens when thieves take deliveries from mailboxes, doorsteps, or other delivery locations before the recipient receives them. The criminal will sell the stolen goods, meaning that your company and the customer loses money. Additionally, shipping labels and package documentation may contain names, addresses, phone numbers, or other information that could be misused by criminals.
Ways to Protect Your Business
Implementing a few preventive measures can help prevent fraud and improve customer confidence.
- Monitor Electronic Transactions: Services such as ACH Positive Pay allow you to review and verify electronic debits before they are processed. This added layer of protection can help identify suspicious activity if account information is compromised. Transitioning from paper checks to electronic payments may also reduce opportunities for mail-related fraud.
- Review Checks: Check Positive Pay allows you to catch fraudulent checks before they go through. Checks will automatically be cross-referenced with your issued check file. If there’s a mismatch, the check will be flagged.
- Choose Secure Mailing Methods: Don’t drop important mail straight in the drop box. Handing mail directly to a postal employee or using services like Informed Delivery can provide additional security.
- Use Plain Packaging: Packages that hint at valuable contents can attract criminals. Use packaging that conceals what is inside and avoids prominent branding or product descriptions.
- Offer Secure Pickup Alternatives: Providing customers with the option to pick up purchases from a secure location makes sure the order isn’t getting stolen off their doorstep.
- Consider Shipping Protection: Package insurance can help offset financial losses when shipments are lost, damaged, or stolen.
Steps to Take if Fraud Occurs
If you believe your business has been affected by mail fraud or package theft, act quickly. Contact your bank immediately to report any suspicious activity and secure affected accounts. Report fraud to the FTC. If mail has been stolen, file a report with the United States Postal Inspection Service (USPIS).
Jefferson Bank offers resources to help protect you from fraud. Download our Business Fraud Protection Checklist today!
