What if my card is lost or stolen?

Call us as soon as you realize your card is lost or stolen.  We will put an immediate restriction on the card so it can't be used. Lost or Stolen Customer Service is available 24 hours a day, 7 days a week.

To report a lost or stolen card, please use the contact phone numbers below.

Jefferson Bank Debit Card

Debit Cards

  • Personal: 855.401.4599
  • Business: 855.401.4599
  • Health Savings Account: 855.401.4599
  • OutlookSM: 855.401.4599

Jefferson Bank Only Card

Credit Cards

  • Personal: 800.445.9272
  • World Mastercard®: 855.594.3246 or 727.227.1438 (collect)
  • World Elite Mastercard®: 855.594.3246 or 727.227.1438 (collect)
  • Small Business Credit: 800.445.9272
  • Commercial MULTI Card: 800.472.1959 or contact your company's card administrator

Jefferson Bank Outlook Card

Prepaid Cards

  • OutlookSM Prepaid:855.401.4599
  • Gift Card: 877.757.5424
  • PayChekPLUS! Payroll: 866.464.0330